This Christmas we invite you to embark on a unique and enchanting journey through the magical realm of Croxteth Hall.
It’s the night before Christmas and a very special visitor is due to arrive. There’s lots to do before Santa arrive.
The Robins need to sort all the Christmas letters and the Mice are behind on organising Christmas wishes. How is Santa going to know who has wished for what?
Your help is needed!
Join us on an interactive journey woven through the house, meeting charmed characters and ensuring everything is ready for the arrival of the guest of honour – Father Christmas himself!
This spellbinding festive adventure ends with an opportunity to meet Father Christmas, tell him your Christmas wish, take photographs and receive a gift.
Friendly elves, colourful lights and loud audiences is the perfect environment for many at Christmas time, however, for some, it can be an overwhelming experience.
This experience is appropriate for children with sensory conditions, are neurodiverse or on the autistic spectrum, as well as other additional needs.
Early morning sessions are to ensure waiting times are minimal, the sound and lighting will be adjusted, and the story will be communicated in advance, to support families expectations.
21st December – 09:30, 09:45
22nd December – 09:30, 09:45
This is an interactive family theatrical experience, as such every member of the family will require a ticket.
Your experience is 30 minutes in duration.
Each child with a ticket will receive a present from Father Christmas
Under 1s (babes in arms) will not require a ticket. Please note, they will not receive a present from Father Christmas.
This venue is wheelchair accessible.
There will be opportunities for photos and a meet & greet with Father Christmas. Please take into consideration, all children will have the opportunity for a personal conversation with the Big Man. Please be mindful of other guests when visiting.
How do I buy tickets?
You can buy them directly from our website: www.sneakyexperience.co.uk – Just visit our Whats On page and select the event you would like to attend.
Can I buy tickets on the door?
Our events often sell out in advance, so this isn’t always an option. Book online and book early is our advice to avoid being dissapointed.
I can’t find my ticket?
The email confirmation from your booking is your ticket. Bring your phone with the email or print them out and when you arrive, well can it. If you haven’t had an email, double check the email address linked to the bank account you used when making your booking. Failing that, please email [email protected] and we’ll do our best to help.
What if I’m late?
Whilst we will do everything within our power to accommodate latecomers, entry to the experience is not guaranteed.
Does my baby need a ticket?
Under 1s are free of charge but will need to be booked via our website; this is to ensure we can accommodate audience numbers. Please note, only children with a full-priced ticket will receive a present from Father Christmas.
How old do you need to be for a child ticket?
Children between the ages of 2-16 are able to enter using a child ticket.
When will I receive my tickets?
We supply PRINT AT HOME tickets rather than send physical tickets for our events. Your tickets will be emailed to you at the time of booking. Don’t forget to check your junk folder if not received.
If you set up an account when booking tickets, you will have the option to re-print your tickets should you mislay them.
I’ve not received confirmation of my booking?
Confirmation of your ticket purchase will be emailed to you shortly after you’ve completed your transaction. If you are the ticket buyer and haven’t received your booking confirmation, it may be the case that you have typed in your email address incorrectly on your order.
Don’t forget to check your junk folder if not received.
If you set up an account when booking your tickets, you will have the option to re-print your tickets should you mislay them.
What are booking fees for?
Booking fees pay for the administration, customer and IT which supports the processing of ticket orders as well as the set-up infrastructure.
Can I get a refund or exchange my tickets?
We do not offer any refunds on tickets. If you are unable to make the event, we recommend you pass your ticket on to someone who is available to attend by updating the details on your account on the booking website.
Can I buy a carer ticket?
Carers are able to visit free of charge when accompanying someone with a disability. Terms and conditions apply. Please contact [email protected] for further information.
Can I change the name on my ticket?
Yes, absolutely. If you have set up an account, you can do that online. Failing that, please email [email protected] and we’ll administer this for you.
Is this event accessible?
The event is accessible to wheelchair users. If you have any accessibility requirements, in order to make your experience as seamless as possible, please get in touch with [email protected] and we will do our best to accommodate you.
If anyone in your party is neurodivergent and would benefit from attending a relaxed session, join us for thoughtfully designed to create a calming and inclusive environment for neurodivergent children, ensuring they can fully embrace and enjoy the event at their own pace. To book, please contact [email protected]
Can I bring my dog?
As much as we love our four-legged friends, they are not permitted in the experience.
Can I bring food & drink?
There is catering outlets available onsite, however, food and drink is not permitted in the experience.
What is the capacity of the groups?
The capacity of each group will be capped at 35 people.
Is there parking?
Croxteth Hall: Please head to Muirhead Avenue up to 3.30pm and then the conference car park from 3.30pm. Please note that the walk from the car pak is roughly a 5 – 10 minute walk. If you need assistance with accessibility, kindly reach out to us at [email protected]
St Georges Hall: There are plenty of city centre car-parks. The closest is St Johns car park. Please find information here: https://stjohns-shopping.co.uk/parking/
Smoking is not allowed in the venue.
Any enquiries about lost property should be made at the reception desk. We endeavour to reunite all lost property with its owners after the event, so please email [email protected] with details of the lost item.
We will be taking photographs and filming this event. By entering the event you consent to your image being used in any future Sneaky Experience and Liverpool City Council promotion. If you do not wish your image to be used please go the Sneaky Experience reception desk at the start of your visit, or speak to the photographer/camera team at the time.