Visitor Notice: Coronavirus (COVID-19)


Visitor Notice


Please note, Croxteth Hall is currently closed due to essential maintenance works. As soon as we are reopen for visits, we will keep you informed via this website and our social media channels. In the meantime, visitors can still explore our beautiful country park. Thank you for your understanding and we hope to see you soon!


We're Good To Go - certification


Liverpool City Halls (Croxteth Hall, Liverpool Town Hall and St George’s Hall) are now following COVID-safe guidelines, to ensure a secure environment for all of our visitors.


IMPROVED SAFETY MEASURES



Our highest priority is the health, safety and security of our visitors, staff, customers and guests.

COVID-19 has forced us to make some changes to the way we live and work, and so we have been busy adjusting our daily operations to fit in with the “new normal”.

As part of our response to these changes, in partnership with our health and safety team, we have reviewed our existing risk assessments and safety processes and developed a new 10 step safety protocol designed to ensure your safety and peace of mind.

Our new visitor protocol includes cleaning and disinfection procedures, increased attention to safety in communal spaces, protective equipment, and staff training. These protocols describe specific processes and measures that are designed to make you feel safe and confident when you visit:


  • Physical distancing is possible in all areas and facilities

Physical distancing measures will be in place throughout, using floor stickers, queue guidelines and one-way flow systems.

We have removed a number of tables and chairs from public areas, while the remainder have been arranged to comply with social distancing guidelines.

 

  • Hand sanitiser stations in all main event areas

Alcohol-based hand sanitiser stations will be available for visitors on entrance to the building and in all main spaces.

 

  • Increased cleaning and disinfection of all areas, paying special attention to high frequency touch items like doors

Prior to all events, all areas will have gone through a rigorous cleaning and disinfecting process. Cleaning and disinfecting frequency has been increased, and will be continued throughout your visit.

 

  • Implemented improved air circulation processes to increase air quality

Where possible, we will be keeping external doors (and windows, where practically possible) open, to increase air circulation and quality.

 

  • Methods of Payment

While we will be prioritising cash-free payments for the foreseeable, in some instances (such as weddings and private events) cash bars will be available.

 

  • All food and beverages served following strict food safety procedures

Strict safety procedures will be followed while serving all food and beverages.

 

  • Event-specific COVID-19 Risk Assessments undertaken

Each individual event request will be risk assessed based on its own specific requirements, so that we can all be confident that events within the City Halls can be delivered safely.

 

  • All our staff have been provided with hygiene and prevention training

Our managers are working with all staff to ensure that they are fully confident and comfortable with the new prevention measures in place.

 

  • Only accredited suppliers with robust COVID-19 prevention policies used

A COVID-19 risk assessment and safety policy will be compulsory for all of our event suppliers moving forward.

 

  • Pre-registration or ticket purchase will now take place before events so that capacity can be carefully managed, and track and trace works effectively

We will be requesting that all events are pre-registered for the foreseeable, so that we can be comfortable with the set event capacity. Details will be kept for two weeks for track and trace purposes only.


Latest Guidance from Public Health


Legal restrictions have ended but the pandemic is not over. Levels of COVID-19 infection remain high and simple effective protective measures continue to be recommended for those attending events, including civic events. The risk of spread of COVID should be considered with respect to different events. The risk of catching or spreading COVID-19 is highest in crowded enclosed or poorly ventilated spaces and the risk is highest with certain activities, e.g. singing.  Particular consideration should be given to protecting those at highest risk of serious illness from COVID including elderly, pregnant and those with chronic conditions and poor immune systems, and the unvaccinated.

Recommended protective measures for all events include;

  • Using the opportunity to encourage all staff and attendees to get vaccinated.
  • Whilst testing is still available, attendees to events including staff should be encouraged to do a rapid test on the day of the event. They should not attend if positive.
  • People should be reminded not to attend if they have COVID symptoms (or positive test).
  • If you live in the same household as someone with COVID, or have stayed overnight,  you should limit close contact with other people outside your household and you are advised not to attend an event.
  • Outdoor events are safer than indoor events.
  • There should be a flow of fresh air in event settings to get rid of virus particles.
  • It is recommended that people wear a face covering in crowded spaces or enclosed spaces, or when you are meeting people more vulnerable to severe COVID- e.g. elderly, pregnant women and people with long-term health conditions, and the unvaccinated. It is likely therefore that for most indoor events, we should be routinely recommending that everyone wear a face covering and to be considerate of others – who may be nervous or at increased risk. I recommend having a supply of face coverings available.
  • Although there are no specific thresholds about how many people can be invited to an event now, crowded spaces should be avoided so consideration about numbers of attendees should be included in the risk assessment. It is important to use the space available and spread out as much as possible. Some people may feel quite nervous attending events and may not feel able to voice those concerns. Where possible, we should consider how to facilitate people who may wish to spread out further.
  • Existing hand and environmental hygiene measures should be maintained.

KEEP UPDATED

You can find further information about our respective City Halls via the below channels:


CROXTETH HALL

Find out how the latest COVID-19 measures and guidance affects weddings and conferences & events.

Twitter: @CroxtethHall

Facebook: CroxtethHall

Instagram: croxtethhall


LIVERPOOL TOWN HALL

www.liverpooltownhall.co.uk

Twitter: @TownHallLpool

Facebook: townhalllpool

Instagram: liverpooltownhall


ST GEORGE’S HALL

www.stgeorgeshallliverpool.co.uk

Twitter: @SGHLpool

Facebook: stgeorgeshall

Instagram: stgeorgeshall_liverpool


MORE INFORMATION

For all of the latest information concerning Coronavirus (COVID-19), please visit www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public – here you will find the latest updates from Public Health England.